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Shipping Policy
GTI Digital provides digital marketing services, web development, and other IT services. As all our products and services are virtual or downloadable, there are no physical items to ship.
Delivery of Digital Products:
- Immediate Access: Once your payment is confirmed, you will receive access to your purchased digital products via email or our platform.
- Download Links: If your product requires downloading, a secure download link will be provided upon purchase confirmation.
Support:
- If you encounter any issues accessing your digital products, please contact us.
Refund Policy
At GTI Digital, we aim to ensure customer satisfaction with our services and digital products. If you are not satisfied with your purchase, we offer a refund policy as follows:
Refund Eligibility:
- Refund requests must be made within 3-5 days of the purchase date.
- Refunds are only available for certain services or products that have not yet been accessed.
- Downloadable products (e.g., eBooks, software, digital tools) are non-refundable once downloaded.
Refund Process:
- Request Submission: To request a refund, raise a refund request in your account or contact us.
- Review: Our team will review your request within 2 business days and determine if the refund criteria are met.
- Approval: If approved, the refund will be processed within 5-7 business days. The refund will be credited to the original payment method.
Exclusions:
- Customized services that have already commenced are not eligible for a refund.
- Promotional or discounted services/products are non-refundable.
Cancellation / Return / Exchange Policy
We understand that sometimes plans change. If you need to cancel a service or product, please review our cancellation policy:
Cancellation Window:
- Within 24 Hours: You may cancel your purchase or service request within 24 hours of placing the order without any penalties.
- After 24 Hours: Cancellations made after 24 hours may be subject to a cancellation fee, depending on the stage of service delivery.
Cancellation Process:
- Request Submission: To cancel, please contact us with your order details.
- Review: Our team will review your request and confirm the cancellation within 1 business day.
- Refund/Charges: If applicable, a refund or cancellation fee will be processed as per our refund policy.
Exclusions:
- Services that have already been delivered or initiated are non-cancellable and non-refundable.
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