Effective Date: 16-11-2024

Refund Policy

At GTI Digital, we aim to ensure customer satisfaction with our services and digital products. If you are not satisfied with your purchase, we offer a refund policy as follows:

Refund Eligibility:

  • Refund requests must be made within 3-5 days of the purchase date.
  • Refunds are only available for certain services or products that have not yet been accessed.
  • Downloadable products (e.g., eBooks, software, digital tools) are non-refundable once downloaded.

Refund Process:

  1. Request Submission: To request a refund, raise a refund request in your account or contact us.
  2. Review: Our team will review your request within 2 business days and determine if the refund criteria are met.
  3. Approval: If approved, the refund will be processed within 5-7 business days. The refund will be credited to the original payment method.

Exclusions:

  • Customized services that have already commenced are not eligible for a refund.
  • Promotional or discounted services/products are non-refundable.

Shipping Policy

GTI Digital provides digital marketing services, web development, and other IT services. As all our products and services are virtual or downloadable, there are no physical items to ship.

Delivery of Digital Products:

  • Immediate Access: Once your payment is confirmed, you will receive access to your purchased digital products via email or our platform.
  • Download Links: If your product requires downloading, a secure download link will be provided upon purchase confirmation.

Support:

  • If you encounter any issues accessing your digital products, please contact us.

Cancellation Policy

We understand that sometimes plans change. If you need to cancel a service or product, please review our cancellation policy:

Cancellation Window:

  • Within 24 Hours: You may cancel your purchase or service request within 24 hours of placing the order without any penalties.
  • After 24 Hours: Cancellations made after 24 hours may be subject to a cancellation fee, depending on the stage of service delivery.

Cancellation Process:

  1. Request Submission: To cancel, please contact us with your order details.
  2. Review: Our team will review your request and confirm the cancellation within 1 business day.
  3. Refund/Charges: If applicable, a refund or cancellation fee will be processed as per our refund policy.

Exclusions:

  • Services that have already been delivered or initiated are non-cancellable and non-refundable.

Privacy Policy

GTI Digital respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or engage with our services.

Information We Collect

We may collect personal information directly from you when you:

  • Visit our website
  • Contact us via forms or email
  • Engage with our services

The types of personal information we may collect include:

  • Contact information (name, email address, phone number)
  • Demographic information (such as location)
  • Any other information you choose to provide to us

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and maintain our services
  • To communicate with you, including responding to your inquiries
  • To improve our website and services
  • To send you marketing communications, where permitted by law

Disclosure of Your Information

We may disclose your personal information to third parties in the following circumstances:

  • With service providers who assist us in operating our website or providing our services
  • When required by law or to protect our rights

Security of Your Information

We use appropriate technical and organizational measures to protect the personal information we collect and maintain.

Your Choices

You have the right to:

  • Access, update, or delete your personal information
  • Opt-out of receiving marketing communications

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.

Terms of Service

By using GTI Digital’s services, you agree to the following terms:

  • You must provide accurate and complete information when using our services.
  • You are responsible for maintaining the confidentiality of your account and password.
  • You agree not to engage in any unlawful or prohibited activities when using our services.
  • We reserve the right to modify or terminate our services at any time without notice.

Limitation of Liability

GTI Digital and its affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages resulting from your use of our services.

Governing Law

These terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

Contact Us

If you have any questions about this Privacy Policy, our Terms of Service, or our Refund Policy, please contact us at info@gtidigital.in or +91 8808642919 or Visit.